Frequently Asked Questions

Creating an account is simple! Click on the "Sign Up" button at the top right corner of our homepage. You'll need to provide your email address, create a password, and fill in some basic information about yourself.

Once registered, you'll receive a confirmation email to verify your account.

Absolutely. We take your privacy and security very seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your explicit consent.

Our platform complies with all relevant data protection regulations to ensure your information remains safe.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and in some regions, mobile payment options.

All transactions are processed through secure payment gateways with encryption to protect your financial information.

To book a service, browse our available professionals, select the one that matches your preferences, choose your desired service, and pick an available time slot.

You'll need to provide some basic information and payment details to confirm your booking. You'll receive instant confirmation via email.

Yes, you can cancel or reschedule your appointment up to 24 hours before the scheduled time without any penalty.

For cancellations within 24 hours, cancellation fees may apply depending on the professional's policy. You can manage your appointments through your account dashboard.

In the rare event that a professional needs to cancel your appointment, we'll notify you immediately and help you reschedule at your convenience.

If rescheduling isn't possible, you'll receive a full refund. We may also offer compensation as a goodwill gesture for the inconvenience.

All professionals on our platform undergo rigorous verification processes including ID checks and background screening where permitted by law.

We also have a 24/7 support team available to assist with any concerns and an emergency contact system built into our app for added peace of mind.

Refund policies may vary slightly depending on the specific service and professional. Generally, full refunds are available for cancellations made at least 24 hours in advance.

For issues with service quality, we have a dispute resolution process where we'll work to find a fair solution for both parties.

If you encounter any issues, you can report them directly through your booking history in your account or by contacting our support team via the "Help" section in the app.

For urgent matters, please call our 24/7 support line. All reports are treated confidentially and investigated promptly.